FAQ
WHAT IS CLUB ACRE?
About Us
Club Acre is an Australian direct-to-consumer bedding brand. We sell premium bedding, with no wholesalers, no importers, and no retail markup in between.
PRICING
Is the quality compromised because the price is lower?
No. The price is lower because the supply chain is shorter. Our linen is 170 GSM, OEKO-TEX certified, mechanically stonewashed, and sourced from certified European flax.
Do you have sales?
We don't rely on constant discount cycles. Our price is our honest price every day. We may offer rare occasional promotions for new colourway launches and seasonal campaigns. Sign up to our waitlist to be first to know.
SHIPPING
Do you offer free shipping?
Yes — free shipping on all Australian orders over $250 AUD. New Zealand orders incur a flat rate of $19 AUD.
How long does shipping take?
Australia metro: 3–5 business days from dispatch. Australia regional: 5–7 business days from dispatch. New Zealand: 5–7 business days from dispatch. All orders are dispatched within 2 business days from our certified partner mills via DHL Express.
Because our products are coming from our factory partners, they may arrive on different days, in different packages.
Where do you ship from?
Direct from our certified partner mills, the same factories the big brands purchase from, via DHL Express. This is how we keep costs low — no Australian warehouse, no third-party logistics fees. Your order ships straight from the mill to your door.
Do you ship to New Zealand?
Yes. New Zealand orders incur a flat rate of $19 AUD and are delivered in 5–7 business days via DHL Express direct from our certified partner mills.
RETURNS
What is your returns policy?
30-day free returns on all unused, unwashed items in original packaging. Contact us at hello@clubacre.com.au to organise a return. Change of mind incurs a $10 flat fee.
Can I exchange for a different colour or size?
Yes — contact us at hello@clubacre.com.au within 30 days of delivery and we'll arrange an exchange subject to stock availability. Please note this incurs an extra shipping fee.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery at hello@clubacre.com.au with a photo and your order number. We'll send a replacement or issue a full refund.