Returns Policy

Club Acre Returns and Exchanges

We genuinely want you to love your products, and have an amazing experience with us. If you change your mind, we offer returns and exchanges within 14 days of delivery. This policy is designed to be fair, simple, and mindful of our environmental impact.

Linen Bedding

You can return or exchange your linen within 14 days from delivery. The refund amount will depend on whether it has been used:

Unopened and unused: If your order is unopened, unused, in its original packaging and in a resellable condition - you will receive a 100% refund.

Opened and slept in: We get it. Sometimes looking at something isn't enough, you need to sleep in it to know if it's right. In this case we offer a 70% refund for returns that can't be resold. This helps cover the cost of professional cleaning and preparing your linen for donation to someone who needs it.

Why we do this

We don't want perfectly good linen ending up in landfill. By accepting used bedding back, we have it professionally cleaned and donated through our charity partners, giving it a second life and keeping someone else warm. This prevents unnecessary waste and is one of the ways we minimise our environmental footprint.

A note on compassionate and considered returns

To minimise the environmental impact of returns we ask that returns are made thoughtfully. Ordering multiple colourways with the intent to return most of them, or returning because the colour is ever so slightly different to what you expected on screen - creates unnecessary transport emissions and waste. We encourage you to reach out before you order if you're unsure — hello@clubacre.com.au — and we'll help you find the right colourway and size the first time.

Our team is small and genuinely cares. They will always lean toward being more generous with your return even in situations where we could be stricter. Please treat them with kindness and respect so we can continue to offer this flexibility.

How it works

Step 1 - Email hello@clubacre.com.au within 14 days of delivery to start your return or exchange. Include your order number and reason for return.

Step 2 - Our team will review your request and work with you to confirm next steps within one business day.

Step 3 - If your return is approved we'll send you a prepaid return label. We'd love for you to reuse the box your order arrived in, if you no longer have it please arrange suitable packaging. Australian returns can be dropped at your local Australia Post.

Step 4 - Once we receive and inspect your return, we'll confirm whether it qualifies for a 100% or 70% refund depending on its condition. Refunds are processed to your original payment method within 5 business days of approval, though it may take a little longer to appear depending on your bank.

Important notes

  • The 14 days begins on the date your order is delivered to your nominated address.
  • Products must be returned in reasonable condition - free from stains, marks, odours, pet hair or signs of excessive use
  • All returns must be approved before sending — unauthorised returns may not be accepted
  • Once you receive your prepaid return label your item must be lodged with Australia Post within one week
  • We reserve the right to reject a return or issue only a 70% refund if the product is not returned in good condition or within the one-week lodgement period
  • All returned items are inspected before being donated to people in need through our charity partners
  • International customers are responsible for return shipping costs unless otherwise agreed
    We are not responsible for items lost or damaged in transit — please package securely and keep proof of postage
  • To minimise waste please avoid unnecessary returns such as ordering multiple colourways to test or returning items for minor colour differences

Faulty or defective items

Every Club Acre order is carefully checked before it leaves our certified partners. If your item arrives with a fault or defect, please notify us within 14 days of delivery and we will replace it or refund you in full.

Email hello@clubacre.com.au with:
— Your name and order number
— Your phone number and email address
— A description of the product and the fault
— Photos showing the defect

We may ask for the item to be returned for inspection before processing your replacement or refund.

Gift cards

If your order was purchased with a Club Acre gift card your return will be refunded as store credit. We're unable to process refunds to a different payment method.

Questions before you order or after it arrives — email hello@clubacre.com.au or reply to your order confirmation.